Return Policy

This Return Policy outlines the cancellation and refund terms for digital subscription services purchased from Playingzyenergie through playingzyenergie.world.

1. Digital Service Nature

Our products are digital subscription services providing access to personalized micro-training plans. No physical goods are shipped.

2. Cancellation

You may cancel your subscription at any time through your account settings or by contacting our support team. Upon cancellation, your access continues until the end of the current billing period. No further charges will be applied after cancellation.

3. Refund Eligibility

If you are a consumer in the United Kingdom, you have a 14-day right to cancel under the Consumer Contracts Regulations 2013, starting from the date of purchase. To request a refund within this period, contact us at contactus@playingzyenergie.world with your order details.

4. Refund Processing

Approved refunds are processed to the original payment method within 5 to 10 business days. If you have accessed substantial platform content during the cancellation period, a proportionate deduction may apply as permitted by law.

5. Non-Refundable Situations

Refunds are generally not available after the 14-day cancellation period unless required by applicable consumer protection law or at our discretion in exceptional circumstances.

6. Billing Errors

If you believe you were charged incorrectly, contact us within 30 days of the charge. We will investigate and issue a correction if an error is confirmed.

7. How to Request a Return or Refund

Email contactus@playingzyenergie.world with your full name, account email, order date, and reason for the request. Our team will respond within two business days.

8. Contact Information

Playingzyenergie
50 Montgomery St, Sparkbrook, Birmingham B11 1DU, United Kingdom
Phone: +44 7309 686946
Email: contactus@playingzyenergie.world